FAQ

Frequently Asked Questions:

Q: What is tradeTokri.com? 

A: This is a business support platform, where you can get services to accelerate your business growth and assistance to expand your business profile.

 

Q: What are the services available to expand my business?

A: 

Shipping and delivery

Q?.

 Do I have to pay shipping charges?

A.

No, you don’t have to pay any shipping charges for transactions worth Rs 1000 and above.Transactions of Rs 999 or lower will incur a very small convenience charge of Rs 99.

Q?.

 By when will I receive the ordered products?

A.

If you have purchased online, with a Credit, Debit, or Cash card, you will receive an order receipt and product delivery information email as soon as the order is placed. If the payment method is Cash On Delivery (COD), we will give you a confirmation via phone.
If you are making a payment via Cheque or Demand Draft, you will receive an order receipt and product delivery information email after the payment has been processed. If the item needs to be shipped internationally, please allow a minimum of 4-6 weeks for delivery

Q?.

 How do I know whether the product can be delivered to my area? Can I opt for Cash On Delivery (COD) payment in my area?

A.

Akam is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same. Similarly, you will also be informed on whether or not the Cash On Delivery (COD) payment option is available in your respective area.

Q?.

 A few months ago, I had ordered from Akam and the order was delivered successfully to my address. However, this time, I am unable to place an order as my Pincode is not being recognised. Why so?

A.

There were a few areas and Pincodes that were serviced by Akam earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pincodes, we won't be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different / alternate address with a serviceable Pincode. Please get in touch with our Customer Service on +91 9999912345 to know which Pincodes are serviceable.

Q?.

 What is the mode of delivery at Akam ?

A.

We have partnered with GATI courier services for the shipment of products across India and FEDEX courier services for international shipments. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.

Q?.

 Why have I received only a part of my order?

A.

As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.

Order tracking

Q?.

 How do I know if my order has been placed successfully?

A.

Within a few minutes of successfully placing your order, you will receive an email confirmation from Akam . This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.

Q?.

 How do I check the status of my order?

A.

Simply follow the below-mentioned steps:

  1. Click on 'Login / Sign Up' on the top left of the page and log in to your account.
  2. Go to 'Akam ' on the top right of the website.
  3. Click on the 'Orders' tab.
  4. Go to the relevant Order No. and click on it to check its status.

Q?.

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A.

Once your order has been cancelled, we will immediately process the refund. Your refund will be in the form of Akam Credits, which can be used for any of your subsequent purchases with us. The subsequent purchases need to be made within 60 days.

Cancellation / modification

Q?.

 Can I cancel an order?

A.

Though the Akam website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 9999912345 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount as Akam Credits.

Q?.

 Can I modify or change my order?

A.

Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call +91 9999912345. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.

Q?.

 I've cancelled an order. By when can I expect a refund?

A.

Once your order has been cancelled, we will immediately process the refund. Your refund will be in the form of Akam Credits, which can be used for any of your subsequent purchases with us. The subsequent purchases need to be made within 60 days.

Returns policy

Terms & conditions for return

Privacy policy

Introductory and sign up offer

Super offer

To the trade terms & conditions

Payments

Q?.

 How do I pay for my order?

A.

We have a number of payment methods. Choose the one that is most convenient for you. The options are:
Online Bank Transfer through your Credit, Debit, or Cash Card
Cheque (behind the cheque, please mention your Order No., Name and email ID)
Demand Draft (behind the Demand Draft, please mention your Order No., Name and email ID)
Cash on Delivery (COD)

Q?.

 Do you offer a Cash On Delivery (COD) payment option? How does it work?

A.

Yes, we support the COD payment method. You can make the payment in cash to the delivery agent once the product reaches you. What should I do if my payment doesn't get through or fails? If your payment transaction fails, please contact our Customer Service immediately on +91 9999912345 or email us at support@akam.in